Thursday, May 25, 2006


The customer is never right: extraordinary blame shifting by a dysfunctional Straw

The customer is never right with this Government or the Home Office, and certainly not, according to former Home Secretary Jack Straw. The customer, he should be reminded, is the entire population that is in direct contact in various ways with components of the Department, and in particular the taxpayer who pays for it; and relies on it for the most important kinds of protection. The customers are not the asylum seekers, criminals and others that are those with which the Home Office fails to deal with on our behalf.

Straw claimed today that the "fundamental problem" with the Home Office is not the staff or the top civil servants or ministers, but many of its "customers", whom he described as "dysfunctional individuals". They are a "burden" and a "challenge", he said.

This is actually the Home Office attitude to the ordinary person in its doctrine of political correctness fascism - the great backlash against ordinary people - that the biggest Government department has willingly lapped up and which now distorts and dictates the priorities of this 'roll on-roll off' dangerous ship of state.

Other Government departments don't have such problems with its "customers", our Jack opines. We are, apparently, "willing volunteers". Indeed we are - though not now so willing - in an experiment perhaps not unlike the medical one that recently famously went wrong.

The fallout from the great Home Office "hurricane" (as its chief today described recent events) is producing daily insights into the bizarre thinking of our daft leaders. In the logic of PC fascism, non-native people are more worthy than the Home Office's actual customers, the UK population - or at least they were. Is New Labour now trying to outdo the 'far right'? I don't recall anyone even from the BNP referring to recent migrants as "dysfunctional". We would of course have heard about that, and would still be hearing about it however long ago it had been said.

Steve Moxon

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